FAQs – Frequently Asked Questions

Here are the most common questions customers ask about our ice, delivery, and service.

FAQs for Ice Prominence

❓ 1. What sizes of ice do you sell?

We supply 3 kg bags of clear, cube ice — perfect for retail stores, petrol stations, and events.

❓ 2. What is the minimum order for delivery?

50 bags within a 10 km radius. For larger deliveries or longer distances, contact us for a quote.

❓ 3. How soon do you deliver after an order?

Most orders are delivered within 24 to 48 hours, depending on your location and schedule availability.

❓ 4. Do you charge for delivery?

Delivery fees depend on distance and quantity. Local deliveries are often free for bulk orders.

❓ 5. How do I place an order?

You can call 074 920 9724 or email info@iceprominence.co.za.
Or simply use the Contact Us form on our website.

❓ 6. Do you supply events and festivals?

Yes — we offer bulk ice supply and mobile cold-room hire for events, weddings, and festivals.

❓ 7. Can I collect ice myself?

Yes — you can arrange to collect from our location in Rant-En-Dal, Mogale City. Please phone ahead.

❓ 8. What forms of payment do you accept?

EFT, Cash on Delivery, and approved business accounts for regular clients.

❓ 9. Is your ice safe for drinks?

Absolutely — our ice is produced with quality water and handled under clean, cold-room conditions.

❓ 10. How do I become a regular retail client?

Contact us for a credit application and delivery schedule. We supply SPAR, TOPS, and fuel stations across Gauteng.