Here are the most common questions customers ask about our ice, delivery, and service.
FAQs for Ice Prominence
❓ 1. What sizes of ice do you sell?
We supply 3 kg bags of clear, cube ice — perfect for retail stores, petrol stations, and events.
❓ 2. What is the minimum order for delivery?
50 bags within a 10 km radius. For larger deliveries or longer distances, contact us for a quote.
❓ 3. How soon do you deliver after an order?
Most orders are delivered within 24 to 48 hours, depending on your location and schedule availability.
❓ 4. Do you charge for delivery?
Delivery fees depend on distance and quantity. Local deliveries are often free for bulk orders.
❓ 5. How do I place an order?
You can call 074 920 9724 or email info@iceprominence.co.za.
Or simply use the Contact Us form on our website.
❓ 6. Do you supply events and festivals?
Yes — we offer bulk ice supply and mobile cold-room hire for events, weddings, and festivals.
❓ 7. Can I collect ice myself?
Yes — you can arrange to collect from our location in Rant-En-Dal, Mogale City. Please phone ahead.
❓ 8. What forms of payment do you accept?
EFT, Cash on Delivery, and approved business accounts for regular clients.
❓ 9. Is your ice safe for drinks?
Absolutely — our ice is produced with quality water and handled under clean, cold-room conditions.
❓ 10. How do I become a regular retail client?
Contact us for a credit application and delivery schedule. We supply SPAR, TOPS, and fuel stations across Gauteng.

